An efficient and safe service method

With you all the way

The moment you make the call, you’re in safe hands. Our case coordinators speak your language. And if you’re in a foreign country, their translation service makes sure you’re understood. They contact a workshop, and make sure the technician knows exactly what they’re dealing with. Then keep you updated until you’re back on the road.

Dashboard button, within easy reach

VAS On-Call

Drive a Volvo FH or Volvo FM and Volvo Action Service isn’t just standard. It’s built in. Press the VAS button on your dashboard and you’ll be speaking to an operator in seconds. They’ll know your chassis number and driver card data, as well as your location and fault codes, so you won’t lose time explaining where you are and what’s happened. And you’ll be back on the road even faster.

Volvo Action Service – what’s included

24/7 roadside assistance
We’re ready to help – 24/7, 365 days a year. And with our extensive European workshop network, we can reach you almost anywhere. 

Certified Volvo technicians
Our technicians are continuously trained on new products, service methods and equipment, so you’re in skilled hands.

Truck and trailer repair 
As well as service and repair on the truck, we’ll help repair the trailer/body and extra equipment like tail lifts, freezer units, refrigeration and tyres.

Translation service
If you’re in a foreign country, our VAS operators can provide translation between you and local police or repair services.

Driver repatriation 
If you’re forced to leave your truck due to breakdown, sickness or a personal emergency, we’ll help get you home. 

Truck and trailer rental 
If we can’t carry out repairs in time to meet your commercial obligations, we’ll help arrange a rental truck and/or trailer.

Emergency financial assistance 
If you incur unexpected expenses as a result of a breakdown, we’ll provide emergency funds to help see you through. 

Legal assistance 
If you experience any difficulties with local authorities, we’ll provide legal support.

Volvo uptime promise (optional)
If we can’t repair your truck within our pre-arranged timeframe, you’ll receive automatic financial compensation. 

Volvo towing assistance (optional)
If roadside repairs aren’t possible, we’ll tow you to the nearest Volvo dealer or workshop.