Whatever happens, we’re there
Volvo Action Service
If you need help on the road, you can count on us. Volvo Action Service is available any time, any day, anywhere in Europe. Just call the Volvo Action Service number or push the VAS On-Call button in your Volvo FH or Volvo FM, and you’ll be connected to a case coordinator. And the right technician, with the right tools, will be on their way.
With you all the way
The moment you make the call, you’re in safe hands. Our case coordinators speak your language. And if you’re in a foreign country, their translation service makes sure you’re understood. They contact a workshop, and make sure the technician knows exactly what they’re dealing with. Then keep you updated until you’re back on the road.
Drive a Volvo FH or Volvo FM and Volvo Action Service isn’t just standard. It’s built in. Press the VAS button on your dashboard and you’ll be speaking to an operator in seconds. They’ll know your chassis number and driver card data, as well as your location and fault codes, so you won’t lose time explaining where you are and what’s happened. And you’ll be back on the road even faster.
Volvo Action Service – what’s included
24/7 roadside assistance
We’re ready to help – 24/7, 365 days a year. And with our extensive European workshop network, we can reach you almost anywhere.
Certified Volvo technicians
Our technicians are continuously trained on new products, service methods and equipment, so you’re in skilled hands.
Truck and trailer repair
As well as service and repair on the truck, we’ll help repair the trailer/body and extra equipment like tail lifts, freezer units, refrigeration and tyres.
If you’re in a foreign country, our VAS operators can provide translation between you and local police or repair services.
If you’re forced to leave your truck due to breakdown, sickness or a personal emergency, we’ll help get you home.
Truck and trailer rental
If we can’t carry out repairs in time to meet your commercial obligations, we’ll help arrange a rental truck and/or trailer.
Emergency financial assistance
If you incur unexpected expenses as a result of a breakdown, we’ll provide emergency funds to help see you through.
If you experience any difficulties with local authorities, we’ll provide legal support.
Volvo uptime promise (optional)
If we can’t repair your truck within our pre-arranged timeframe, you’ll receive automatic financial compensation.
Volvo towing assistance (optional)
If roadside repairs aren’t possible, we’ll tow you to the nearest Volvo dealer or workshop.